Stop losing costumers
Your most valuable asset as a company is your customers – especially the ones who keep coming back for more. They spend 33% more than new customers, and a 5% increase in customer attention can increase profits between 25 and 95%. Losing customers is bad for business, but following these steps can create a more valuable relationship with your customers and turn them into lifelong brand fans.
Prioritize Customer Service
Did you know that nearly 93% of customers are more likely to make purchases again with companies that offer fantastic customer service and that almost 80% of customers are willing to forgive a bad experience if they rate excellent the service team?
Personalize Your Contact with Customers
Personalizing your Contact with Customers is vital because it makes your customers feel valued. Customers who feel like the brand is catering to their specific needs are more likely to purchase from you. In addition, personalization can make customers want to buy from you more often because it creates a sense of loyalty.
Use Email Marketing to Keep In Touch
Email marketing is a perfect way to keep in touch with your customers, and it helps you send them information and offers and also helps you show them that you care about them. Personalizing your messages and using their names in the subject line makes them feel special.
Don’t Ignore Messages on Social Media
Social media is a potent marketing tool – but only if you’re actively responsive to all positive and negative messages. Responding to adverse notices is particularly important to address the issue and change other customers’ opinions of your brand.
Offer Exclusive Discounts and promotions.
Exclusivity is a feeling that every customer craves. Everyone loves a good deal, but getting an even better deal that only some are eligible for is an even better feeling. That’s what customers want, and businesses should aim to provide. Something as small as a discount or a promotion can go a long way in making your customers feel appreciated and making them want to continue purchasing with you.
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We at Prime Valley 365 help people with their websites. If you are a well-established business or a new-age startup sometimes you just need someone who can sit down with you and have a few face-to-face sessions. If this sounds like something you would like to do, then let’s have a free 30 min video conference so we can talk about it more in-depth.